Welcome to Deziré Digital Marketing and Deziré Creative Studio
These Terms and Conditions apply to your use of this website and to all orders, quotations, purchases and services supplied through it.
This website is owned and operated by Deziré Digital Marketing (Pty) Ltd, registration number 2026/371503/07. Deziré Creative Studio operates as a trading division of Deziré Digital Marketing (Pty) Ltd.
Business details
Registered business: Deziré Digital Marketing (Pty) Ltd
Registration number: 2026/371503/07
Country of registration: Republic of South Africa
Trading division: Deziré Creative Studio
Director: Desirée Harmse
Physical business address and address for service of legal documents: 8 Coen Brits Street, Secunda, Mpumalanga, 2302, South Africa
Website: https://deziredigital.co.za
Email: orders@deziredigital.co.za
Telephone and WhatsApp: 082 790 1506
Acceptance of these terms
By browsing this website, requesting a quotation, approving artwork, placing an order or purchasing any product or service from us, you confirm that you have read and accepted these Terms and Conditions.
If you do not accept these Terms and Conditions, you should not place an order or use our services.
These Terms and Conditions must be read together with our Privacy Policy, Refund and Returns Policy, and Shipping and Collection Policy.
Nothing in these Terms and Conditions is intended to limit any rights that a consumer may have under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African law.
Products and services
Deziré Digital Marketing provides digital marketing, website, design and related creative services.
Deziré Creative Studio supplies personalised and custom-made products, which may include 3D-printed products, laser-cut or engraved products, branded clothing, personalised gifts, signage, printed products and other custom items displayed or quoted by us.
Product colours, finishes and dimensions shown in photographs or digital mock-ups may vary slightly from the completed product because of screen settings, materials and the production process.
Quotations and prices
A quotation is valid for the period stated on the quotation. If no validity period is stated, the quotation is valid for 14 calendar days from its issue date.
Prices are displayed and quoted in South African rand. Deziré Digital Marketing (Pty) Ltd is not currently registered for VAT, and VAT is therefore not charged unless expressly stated otherwise.
A quotation only covers the products, quantities, specifications and services listed in it. Additional work, revisions, materials, delivery charges or changes requested by the customer may result in an updated quotation or additional charge.
An order is accepted once we have confirmed it and your 50% EFT deposit has cleared. The deposit is calculated on the full order total, including delivery where applicable.
Artwork, designs and customer-supplied content
Customers must provide clear, accurate and suitable artwork, wording, names, dates, measurements, logos, photographs and other information needed to complete an order.
The customer is responsible for checking all spelling, grammar, names, dates, colours, dimensions, quantities, contact details and design elements before approving the artwork or design proof.
Production will only begin after the customer has approved the artwork or design and the 50% EFT deposit has cleared. The remaining balance must be paid in full and cleared before collection or dispatch.
Approval may be provided by email, WhatsApp or through another written method accepted by us. Once approval has been given, the approved design will be treated as final.
Changes requested after approval may incur additional design, material and production charges and may delay completion.
We are not responsible for errors that appeared in artwork, wording or information supplied or approved by the customer, except where the final product differs from the approved proof because of an error made by us.
Personalised and custom-made products
Personalised and custom-made products are manufactured according to the customer’s approved design, specifications or instructions.
Production times are estimates and may vary depending on the complexity of the order, material availability, equipment availability, order volume and changes requested by the customer.
The customer confirms that they have permission to use any logo, photograph, trademark, wording, artwork or other material supplied to us. We may refuse content that appears unlawful, offensive or likely to infringe another person’s rights.
We reserve the right to decline an order before accepting payment. If we cancel an accepted order for reasons not caused by the customer, any amount paid for the uncompleted part of the order will be refunded.
Payment and deposits
The payment amount and payment schedule applicable to an order will be stated on the website, quotation or invoice.
A 50% deposit by EFT confirms your order. The deposit is calculated on the full order total, including delivery where applicable. Production of personalised and custom items starts only once the deposit has cleared and the artwork/design is approved. The remaining 50% must be paid and cleared before shipping or collection. Your checkout and invoice show the full order total; only the 50% deposit is due initially.
All payments must be made using one of the payment methods provided by us. Customers must use the correct order, quotation or invoice number as the payment reference.
An order will only be treated as paid once the payment has cleared and is reflected in our account. A proof of payment does not by itself confirm that cleared funds have been received.
Customers must not make payments to bank details received from an unexpected or unverified message. Any change to our banking details should be confirmed directly with us using the contact details displayed on this website.
Production and turnaround times
Unless another completion or delivery period has been agreed with the customer, we will perform the order within 30 days after receiving it, as required by applicable law.
Any production, completion or delivery date provided remains an estimate unless we expressly agree to a fixed date or period in writing.
If we cannot fulfil the order within the applicable or agreed period, the customer may cancel it by giving us seven days’ written notice. If we still cannot fulfil the order during that notice period, we will refund any payment made for the unfulfilled order within 30 days after cancellation.
The estimated turnaround time begins only after all required information, approved artwork, specifications and the cleared 50% EFT deposit have been received.
Delays may occur because of material availability, equipment failure, supplier or courier delays, unusually large order volumes, load-shedding, circumstances beyond our reasonable control or changes requested by the customer.
If a significant delay occurs, we will notify the customer using the contact details supplied with the order and provide an updated estimated completion date.
Collection
Collection is available only when offered or agreed for the particular order.
Customers must wait for confirmation that an order is ready before attempting collection. Collection times and arrangements must be confirmed with us in advance.
The person collecting an order may be required to provide the order number and proof of identity or written authorisation from the customer.
Delivery
Available delivery methods, charges and estimated delivery times will be displayed during checkout or confirmed in the quotation or invoice.
The customer is responsible for providing a complete and accurate delivery address, postal code, telephone number and any access instructions required by the courier.
Additional costs caused by an incorrect address, failed delivery attempt or refusal to accept delivery may be charged to the customer where permitted by law.
The customer must inspect the parcel as soon as reasonably possible after delivery and notify us promptly if it appears damaged, incomplete or incorrect. Photographs of the parcel, packaging and product may be required so that we can investigate the matter or submit a courier claim.
Risk, ownership and consumer rights
Ownership of products remains with Deziré Digital Marketing (Pty) Ltd until full payment has been received.
Delivery and collection will be handled in accordance with applicable South African consumer law. Nothing in this section removes or limits any right or remedy that a customer may have under the Consumer Protection Act or other applicable law.
Cancellations and changes to orders
Customers who wish to cancel or change an order must contact us as soon as possible at orders@deziredigital.co.za or on 082 790 1506.
A cancellation or change is only confirmed once accepted by us in writing.
If production, design work or the ordering of special materials has not yet begun, we will consider the cancellation and refund any amount due after deducting lawful and reasonable costs already incurred.
For personalised or custom-made items, the deposit becomes non-refundable once production has started, except where a refund is required by law. This does not limit your statutory rights relating to defective, unsafe, incorrect or misrepresented goods, or any other mandatory right to a refund. Before production starts, any cancellation refund will be assessed against lawful and reasonable costs already incurred for design work, materials or preparation.
Personalised, specially made and custom products
The statutory cooling-off right applicable to certain online purchases does not apply where goods are made to the customer’s specifications, are clearly personalised, cannot by their nature be returned, or are likely to deteriorate or expire rapidly.
For this reason, personalised and custom-made products cannot ordinarily be returned or refunded merely because the customer changed their mind, selected the wrong size or colour, supplied incorrect details, or approved an incorrect design.
This restriction does not apply where the product is defective, unsafe, materially different from the approved design or description, or where the customer has another right to return it under applicable law.
Cooling-off rights for eligible online purchases
Where section 44 of the Electronic Communications and Transactions Act applies, a customer may cancel an eligible online purchase without giving a reason and without penalty:
For goods, within seven days after receiving the goods; or
For services, within seven days after the agreement was concluded.
This cooling-off right does not apply to transactions excluded by law, including qualifying personalised or custom-made goods and services that began with the customer’s consent before the seven-day period ended.
The customer must notify us in writing within the applicable seven-day period.
If goods have already been delivered, the customer must return them in accordance with our reasonable instructions. The customer may be responsible only for the direct cost of returning the goods where permitted by law.
Any refund due following a valid cancellation under this cooling-off right will be made within 30 days after the cancellation.
These cooling-off rights are separate from the customer’s rights concerning defective, unsafe, damaged, incorrect or misrepresented goods or services.
Incorrect, damaged or incomplete orders
If an order arrives damaged, incorrect or incomplete, the customer must contact us as soon as reasonably possible after discovering the problem.
The customer should provide the order number, a description of the problem, and clear photographs of the product, parcel and packaging where relevant.
Customers should retain the product and its packaging while the matter is investigated. Products should not be used, altered, repaired or discarded before we have had a reasonable opportunity to assess the problem.
Defective goods and statutory warranty
Goods supplied by us are subject to the statutory warranty of quality provided by the Consumer Protection Act.
If goods fail to meet the applicable quality standards within six months after delivery, the customer may return them as permitted by law and may choose a repair, replacement or refund, subject to the Consumer Protection Act.
This right does not apply where damage or failure was caused by misuse, abuse, neglect, unauthorised alteration, incorrect installation or use contrary to supplied instructions, to the extent permitted by law.
If we repair a product and, within three months after the repair, the original defect has not been remedied or a further failure, defect or unsafe feature is discovered, we will replace the product or refund the customer as required by the Consumer Protection Act.
Services and digital work
We will perform services in a timely manner and with the quality that customers are reasonably entitled to expect.
If a service does not meet the standards required by applicable law, we will remedy the defect where reasonably possible or provide any other remedy required by law.
Refunds are not ordinarily available for completed and properly supplied design work, digital files or services merely because the customer changes their mind after approving the work.
Nothing in these Terms and Conditions excludes or limits any mandatory consumer right or remedy.
Intellectual property
All content displayed on this website, including our business names, logos, branding, product photographs, graphics, layouts, written content and original designs, belongs to Deziré Digital Marketing (Pty) Ltd or is used with the permission of its owner.
No website content may be copied, reproduced, altered, sold, distributed or used for commercial purposes without prior written permission, except where permitted by law.
Customer-supplied content
The customer retains any rights they hold in logos, photographs, artwork, wording and other material supplied to us.
The customer grants us permission to use, reproduce, adapt and process that material only as reasonably necessary to prepare quotations, create proofs, manufacture products and provide the requested services.
The customer confirms that they own the supplied material or have permission from the rights holder to use it for the requested purpose.
The customer is responsible for claims arising from material supplied without the necessary permission, except to the extent that the claim was caused by our own unlawful or negligent conduct.
We may refuse to reproduce material that appears to infringe intellectual-property rights or that is unlawful, discriminatory, threatening, hateful or otherwise inappropriate.
Designs created by us
Ownership and permitted use of custom logos, artwork, website designs, marketing material, digital files and other creative work produced by us will be governed by the applicable quotation, invoice or written agreement.
Unless otherwise agreed in writing, drafts, concepts, unused designs, working files, templates, production files and source files remain the property of Deziré Digital Marketing (Pty) Ltd.
Once full payment has been received, the customer may use the approved final work for the purpose agreed in the quotation or invoice.
Editable or source files are only included when expressly stated in the quotation or product description.
The customer may not sell, redistribute, sublicense or provide our templates, production files or editable source files to another person unless we have agreed to this in writing.
Proofs and watermarks
Design proofs and mock-ups are provided for review and approval only. They may contain watermarks or be supplied at a reduced resolution.
Proofs may not be reproduced, published, manufactured by another supplier or used commercially before full payment and written permission have been provided.
Product photographs and portfolio use
We may photograph completed products for quality-control, record-keeping and order-management purposes where reasonably necessary.
We will not publish a customer’s name, photograph, personal message, contact details or other identifiable personal information for advertising or portfolio purposes without an appropriate lawful basis or the customer’s permission where required.
Where a product contains personal information, photographs of people, children, private messages or sensitive details, we will request permission before displaying it publicly.
A customer may decline marketing or portfolio use without affecting their order.
If permission was previously given, the customer may ask us to stop future marketing use by contacting orders@deziredigital.co.za. This will not affect lawful use that occurred before the request or material that cannot reasonably be recalled after publication.
Third-party names and trademarks
References to third-party names, logos, products or trademarks do not imply endorsement, sponsorship or affiliation unless expressly stated.
Customers requesting branded products must have the necessary authority to use the relevant branding.
Website use and availability
Customers must use this website lawfully and must not attempt to damage, disrupt, gain unauthorised access to, or introduce harmful software into the website or its systems.
We aim to keep the website information accurate and current. However, product availability, prices, descriptions and images may occasionally contain an error. If an error affects an order, we will contact the customer before proceeding and provide the options available under applicable law.
Placing an item in a shopping cart does not reserve it. Products and materials remain subject to availability until an order has been accepted and the required payment has cleared.
We may temporarily suspend or restrict access to the website for maintenance, security, technical problems or circumstances beyond our reasonable control.
Third-party services and links
This website may use or link to third-party payment providers, couriers, social-media platforms, hosting services and other independent service providers.
Those third parties may have their own terms and privacy policies. We are not responsible for an independent third party’s website, content or conduct, except where applicable law makes us responsible.
Customers must never send card PINs, online-banking passwords or one-time PINs to us by email, WhatsApp or through a website contact form.
Limitation of liability
Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from gross negligence, intentional misconduct or any mandatory consumer right.
To the extent permitted by law, we will not be responsible for indirect or consequential loss that was not reasonably foreseeable when the order or agreement was concluded.
Any limitation of liability will be applied fairly, reasonably and consistently with the Consumer Protection Act and other applicable South African law.
Events beyond reasonable control
We will not be responsible for a delay or failure caused by circumstances beyond our reasonable control, including severe weather, fire, flood, civil unrest, interrupted utilities, load-shedding, telecommunications failures, supplier shortages, courier disruptions, labour action or government restrictions.
We will take reasonable steps to reduce the effect of such an event, communicate significant delays and resume performance as soon as reasonably possible.
This provision does not remove any right the customer may have under applicable law to cancel an order or receive an appropriate remedy following a material delay or failure.
Complaints
Customers may submit a complaint by contacting:
Email: orders@deziredigital.co.za
Telephone or WhatsApp: 082 790 1506
Please include the customer’s name, order or invoice number, a clear description of the issue and any relevant photographs or documents.
We will acknowledge and investigate complaints within a reasonable period and attempt to resolve them fairly.
If a consumer complaint cannot be resolved directly, the customer may use any complaint, ombud, alternative-dispute-resolution or regulatory process available under South African law.
Governing law and disputes
These Terms and Conditions and transactions concluded through this website are governed by the laws of the Republic of South Africa.
The parties should first attempt to resolve a dispute through good-faith communication.
Nothing in these Terms and Conditions prevents a customer from approaching a court, the National Consumer Commission, a consumer court, an applicable ombud or another body with lawful jurisdiction.
Privacy and electronic communications
Personal information will be processed in accordance with our Privacy Policy and applicable data-protection law, including the Protection of Personal Information Act 4 of 2013.
Transactional communications relating to quotations, orders, payments, production, delivery and customer support may be sent using the contact details supplied by the customer.
Marketing communications will only be sent where there is an appropriate lawful basis. Customers may unsubscribe from electronic marketing at any time.
Changes to these Terms and Conditions
We may update these Terms and Conditions when our products, services, website operations or legal obligations change.
The version that applied when an order was accepted will ordinarily continue to govern that order, unless a change is required by law or agreed with the customer.
The current version and effective date will be displayed on this page.
Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Entire agreement
These Terms and Conditions, together with the applicable quotation, invoice, product description, approved proof and referenced policies, constitute the agreement relating to the relevant order.
If there is a conflict, any specific written term agreed for the particular order will take priority, subject to applicable law.
Contact details
Deziré Digital Marketing (Pty) Ltd
Registration number: 2026/371503/07
Country of registration: Republic of South Africa
Trading division: Deziré Creative Studio
Director: Desirée Harmse
Physical business address and address for service of legal documents: 8 Coen Brits Street, Secunda, Mpumalanga, 2302, South Africa
Website: https://deziredigital.co.za
Email: orders@deziredigital.co.za
Telephone and WhatsApp: 082 790 1506
Last updated: 20 September 2026