Returns, refunds and cancellations
This policy applies to Deziré Creative Studio, a trading division of Deziré Digital Marketing (Pty) Ltd, and must be read with our Terms and Conditions.
Contact us about an order
Email orders@deziredigital.co.za or call/WhatsApp 082 790 1506. Include your order number, a description of the problem and relevant photographs. Please contact us to arrange the return method before sending an item. This does not limit any statutory right to return goods.
Personalised and custom-made items
Personalised items cannot ordinarily be returned merely because you change your mind, choose the wrong size or colour, supply incorrect details, or approve an incorrect design. For personalised or custom-made items, the deposit becomes non-refundable once production has started, except where a refund is required by law.
Before production starts, any cancellation refund will be assessed against lawful and reasonable costs already incurred for design work, materials or preparation. Contact us as soon as possible to request a cancellation or change.
Damaged, incorrect or defective items
Contact us promptly if your order is damaged, incomplete, incorrect or differs materially from the approved design. Keep the item and packaging while we investigate. Your statutory rights concerning defective, unsafe or misrepresented goods remain unaffected, including applicable rights to repair, replacement or refund.
Consumer rights and refunds
Nothing in this policy excludes rights under applicable South African law. Statutory cooling-off rights, where applicable, and the statutory warranty for defective goods are explained in our Terms and Conditions. Any refund required by law will be handled within the applicable legal timeframe. We will confirm the return and refund arrangements with you.
Business address: 8 Coen Brits Street, Secunda, Mpumalanga, 2302, South Africa.
Last updated: 21 September 2026.